Order Cancellation Policy

Last updated: October 12, 2026.

Placed orders

When you place an order, its price is fixed at the price shown at checkout, and we commit to buying the metal to fill it. For that reason a placed order is a binding agreement to buy.

Asking to cancel

You may ask us to cancel an order before it enters processing or ships. Contact us as soon as possible with your order number and the email you used to order. An order is only cancelled once we confirm it by email.

Market loss

If you cancel an order, or do not complete its payment, and our price for the same coins has fallen since you ordered, we charge the difference: the market loss. We charge nothing more than that. If our price is the same or higher, there is no charge. We deduct any market loss from your refund; if nothing was paid, we may invoice you for it. A card chargeback on an order we fulfilled is treated as a cancellation.

After processing or shipping

Once an order is being processed or has shipped, it can no longer be cancelled. It may be eligible for return under our Refund & Return Policy. Please do not refuse delivery or send items back without contacting us first.

Orders we cancel

We may cancel an order if payment cannot be authorized or verified, if required ID verification is not completed within 5 business days, if a product is unavailable, or if a price was shown in error. When we cancel because a product is unavailable or a price was wrong, there is no charge. When we cancel because payment or ID verification was not completed in time, the market-loss terms above apply.

Refunds

Refunds for cancelled orders go to the original payment method. Timing depends on your payment provider and bank.

Contact

Email support@eaglecoinbullions.com or call +1 624-211-3385, Monday to Friday, 9 AM to 5 PM Eastern.