Refund & Return Policy

Last updated: October 12, 2026.

Return window

You may return coins within 14 days of delivery.

Start with us

Contact us before sending anything back, with your order number, the coins you want to return and the reason. We reply with a return authorization and the address to send them to. Parcels sent without a return authorization may be refused.

Condition

Coins must be returned unaltered and undamaged, in the condition you received them, with their original tubes or packaging. Coins sold as a tube or a set may need to be returned in full.

How your refund is calculated

Bullion prices follow the silver market, so a returned coin is refunded at the lower of the price you paid for it and our current price for the same coin on the day we receive it. There is no restocking fee. The original shipping charge is not refunded, unless the return is because of our mistake.

Our mistakes

If we sent the wrong item, or your order arrived damaged, you receive a replacement or a full refund of the price paid, including shipping, whichever you prefer, and we pay for the return. Contact us within three business days of delivery with photos. See our Shipping Policy.

Inspection and refund

Returns are inspected when they arrive. Approved refunds go to your original payment method within 5 business days of approval; your bank may take a few more days to show them. We may refuse a return that does not meet these conditions, cannot be verified as the item we sent, or shows signs of tampering.

Return shipping

Unless the return is because of our mistake, you pay for return shipping. Please send returns with tracking, insurance for their full value and a signature requirement, and keep your receipt. We cannot be responsible for a return parcel lost in transit.

Contact

Email support@eaglecoinbullions.com or call +1 624-211-3385, Monday to Friday, 9 AM to 5 PM Eastern.